USE (User-Supported Engagement)

USE, or User-Supported Engagement, refers to how actively and meaningfully users interact with a service, product, or platform. It measures not just how often users participate, but also the depth and quality of their involvement—like providing feedback, sharing content, or customizing their experience. High USE indicates that users are genuinely engaged and find value, which can lead to better satisfaction, loyalty, and ongoing support. It's a key metric for understanding user commitment beyond mere usage numbers, helping organizations improve their offerings and foster stronger community connections.