United Airlines Incident

The United Airlines incident refers to a controversy in April 2017 when a passenger, Dr. David Dao, was forcibly removed from an overbooked flight to make room for airline crew. Video footage of the incident went viral, showing Dao being dragged from his seat, which sparked public outrage and debates about airline policies, customer treatment, and the ethics of overbooking. United faced significant backlash, leading to changes in their policies to prioritize passenger rights and improve communication, ultimately highlighting the need for better management of overbooked flights and customer care in the airline industry.