UK Customer Satisfaction Index

The UK Customer Satisfaction Index (UKCSI) is a survey-based measurement that gauges how satisfied consumers are with various companies and sectors across the UK. It collects feedback on their experiences, finding out what they think about service quality, reliability, and overall value. The index helps businesses understand their strengths and areas for improvement, guiding better customer service. Companies are ranked based on customer ratings, providing a clear picture of their performance in meeting customer expectations. Ultimately, the UKCSI helps improve service standards by highlighting what's working well and where enhancements are needed.