Train Operating Companies

Train Operating Companies (TOCs) are organizations responsible for running passenger train services on specific routes within a railway network. They manage day-to-day operations, including scheduling, staffing, ticket sales, and customer service. Essentially, they operate the trains that passengers use, ensuring safe, reliable, and efficient travel. In many regions, TOCs work under agreements with the government or infrastructure owners and may compete with each other to provide services. Their role is distinct from the railway infrastructure owners, who maintain the tracks and stations, while TOCs focus on delivering the transportation service.