TQM

Total Quality Management (TQM) is a business approach focused on continuously improving the quality of products and services by involving all employees at every level. It emphasizes a culture of teamwork, customer satisfaction, and preventing errors rather than just detecting them. The goal is to enhance efficiency, reduce waste, and meet or exceed customer expectations consistently. TQM encourages organizations to analyze processes, gather feedback, and implement improvements systematically, fostering a mindset of quality as a shared responsibility across the entire organization.