Total Service Quality

Total Service Quality (TSQ) refers to the overall excellence of a company's services, ensuring every aspect meets high standards. It involves not only providing reliable and efficient service but also caring for customers' needs, resolving issues promptly, and continuously improving. In essence, TSQ encompasses the entire experience a customer has with a service provider, aiming for consistency, professionalism, and genuine concern, which together build trust and satisfaction. It's a comprehensive approach that aligns all parts of a service organization toward delivering the best possible customer experience.