Tony Hsieh (Zappos)

Tony Hsieh was an American entrepreneur best known for his role as the CEO of Zappos, an online shoe and apparel retailer. He transformed Zappos into a leading brand by emphasizing exceptional customer service and a strong company culture. Hsieh believed in creating a positive work environment, which he saw as key to delivering outstanding customer experiences. His innovative approach helped Zappos grow rapidly, ultimately leading to its acquisition by Amazon in 2009. Hsieh’s ideas on business and happiness greatly influenced entrepreneurship and corporate culture before his untimely passing in 2020.