Tiered support systems

Tiered support systems organize customer or user assistance into different levels based on complexity. The first tier handles common, straightforward issues through self-help resources or basic help desk responses. If the problem requires more expertise, it escalates to higher tiers—like specialized technicians or engineers—who address more complex or technical challenges. This approach ensures efficient use of resources, speeds up resolution times, and allows support teams to focus on issues matching their skill levels, ultimately providing better and more timely service.