tiered support system

A tiered support system is a structured approach to customer assistance that categorizes help into levels based on complexity. Tier 1 handles basic issues and general questions, resolving common problems quickly. If the problem is more complicated, it moves to Tier 2, where specialized staff provide deeper assistance. For very complex issues, it escalates to Tier 3, where expert professionals or technical teams diagnose and resolve the problem. This system ensures efficient use of resources, with simple issues resolved promptly and complex problems addressed by the right experts, enhancing overall support quality.