Tier 1, Tier 2, Tier 3 Supports

Tier 1, Tier 2, and Tier 3 supports are levels of assistance provided to address different complexity levels of issues. Tier 1 is the first line, offering basic support and troubleshooting; it's usually staffed with generalists handling common questions. Tier 2 involves more specialized technical staff who handle more complex problems that Tier 1 can't resolve. Tier 3 consists of experts or advanced technicians who manage the most difficult or unique issues, often involving in-depth analysis or development work. This tiered system ensures efficient, appropriate support where issues are escalated based on complexity.