Tier 1 Support

Tier 1 Support is the initial level of technical assistance provided to customers or employees. It involves basic troubleshooting, answering common questions, and resolving straightforward issues such as password resets or software setup. Support staff at this level are trained to handle simple problems efficiently and determine whether more complex issues need to be escalated to specialized teams. The goal is to provide quick, first-contact resolution and ensure user needs are addressed promptly, reducing wait times and streamlining the support process.