ticketing procedures

Ticketing procedures involve recording and managing requests or issues—such as IT problems or service needs—using a ticket system. When a problem arises, a user submits a ticket describing the issue. The ticket is then assigned to the appropriate team or individual for resolution. The progress is tracked, ensuring accountability and timely response. Once resolved, the ticket is marked closed, and the solution is documented for future reference. This process helps organize workflows, prioritize tasks, and maintain clear communication throughout the resolution cycle.