Ticketing Metrics

Ticketing metrics are measurements used to assess the efficiency and effectiveness of a support or helpdesk system. They include factors like the number of tickets received, how quickly tickets are resolved (response and resolution times), customer satisfaction ratings, and ticket backlog. These metrics help organizations understand their service performance, identify areas for improvement, and ensure that customer issues are addressed promptly and effectively. Essentially, they provide insight into how well a support system is functioning and guide improvements to enhance customer experience.