ticket management

Ticket management is a system used by businesses to track, organize, and resolve customer requests or issues. When someone needs help or reports a problem, they submit a "ticket" which records details like the issue description and urgency. This allows support teams to prioritize tasks, assign them to the right staff, and monitor progress until resolution. Effective ticket management ensures concerns are handled efficiently, documented for future reference, and customer satisfaction is maintained through timely responses. It helps streamline support workflows and improves overall service quality by keeping track of all ongoing and past requests.