The Wilmot and Hocker model of conflict resolution

The Wilmot and Hocker model of conflict resolution describes a series of stages people typically go through during a conflict. It begins with a trigger or event that sparks disagreement, leading to perceptions and emotional reactions. These feelings influence how individuals communicate and interpret each other’s actions. If unresolved, the conflict can escalate through escalating behaviors and entrenched positions. Effective resolution involves recognizing the stages, managing emotions, and communicating openly to address underlying issues. The model emphasizes understanding the process to better navigate conflicts and find constructive solutions.