The Tylenol Crisis

The Tylenol crisis occurred in 1982 when seven people in Chicago died after taking cyanide-laced Tylenol capsules. It was a widely publicized product tampering incident that raised serious safety concerns. Johnson & Johnson quickly responded by recalling all Tylenol products nationwide, halting production and introducing tamper-evident packaging to restore consumer trust. This crisis highlighted the importance of product safety and transparent crisis management, ultimately leading to stricter regulations and improved security measures in OTC medications to protect consumers.