The Socio-Technical Systems Theory

The Socio-Technical Systems Theory views organizations as interconnected systems that include both social elements (people, teams, culture) and technical elements (tools, technology, processes). It emphasizes that for an organization to function effectively, these social and technical parts must be designed and managed together, balancing human needs with technological efficiency. When these components are aligned, work is more productive, satisfying, and adaptable, leading to better overall organizational performance. This approach recognizes that successful systems depend on the harmonious integration of people and technology rather than focusing on either aspect alone.