The service triangle

The service triangle is a model that shows how successful service delivery depends on three key elements working together: the company's leadership (management), the employees who provide the service, and the customers who receive it. Strong leadership sets clear standards and creates a supportive environment. Employees must be well-trained and motivated to deliver quality service. Customer feedback helps refine and improve the service. When these three components—management, staff, and customers—align and communicate effectively, the organization can consistently provide excellent service and meet customer expectations.