The Service Blueprint

A service blueprint is a detailed diagram that visually maps out how a service is delivered. It shows the step-by-step actions of both customers and employees, as well as behind-the-scenes processes and interactions. This helps organizations understand how different parts work together, identify potential issues, and improve overall service quality. Think of it as a detailed plan that ensures everyone knows their role and how the service flows from start to finish, enhancing efficiency and customer satisfaction.