The Property Ombudsman

The Property Ombudsman is an independent organization that helps resolve disputes between consumers (like tenants or buyers) and property agents or landlords. If you have a disagreement, such as issues with a property transaction or management, you can bring it to the Ombudsman’s attention. They review the case fairly, providing impartial guidance and, if necessary, making a binding decision to resolve the issue. Their role is to ensure that property professionals act ethically and responsibly, offering consumers a trusted avenue for complaint resolution without needing to go to court.