The Parliamentary Ombudsman

The Parliamentary Ombudsman is an independent official who investigates complaints from individuals about unfair or improper actions taken by government agencies or public authorities. Their role is to ensure that public bodies act lawfully, fairly, and responsibly. When someone feels they have been treated unfairly by a government department, they can raise their concern with the Ombudsman. The Ombudsman then examines the case, and if necessary, recommends changes or remedies to ensure accountability and improve public services. Essentially, they act as a watchdog to protect citizens from misconduct or maladministration by public bodies.