The Ombudsman

An Ombudsman is an impartial official who investigates and resolves complaints from individuals about government agencies or organizations. They act as a neutral mediator, ensuring that people's concerns are fairly addressed, especially when normal procedures haven't worked. By reviewing cases objectively, they help improve fairness, transparency, and accountability within institutions. The Ombudsman doesn't have the power to change laws but can recommend solutions or corrective actions, often inspiring greater trust and better service from the organizations they oversee.