The Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program is a government-initiated service that advocates for residents of nursing homes, assisted living, and other long-term care facilities. Its goal is to ensure residents’ rights, safety, and quality of life are protected. Ombudsmen listen to residents’ concerns, investigate complaints, and work with facilities to resolve issues. They also educate residents and families about their rights and standards of care. By serving as an independent, supportive resource, the program helps improve conditions and maintain dignity for those in long-term care settings.