The LibQUAL+ Survey

The LibQUAL+ Survey is a tool used by libraries to measure users’ satisfaction and expectations. It asks library users to rate aspects of library services, resources, and facilities, such as the quality of collections or helpfulness of staff. The results help libraries understand where they are meeting users’ needs and where improvements are needed. This feedback guides strategic decisions to enhance library services, ensuring they align with the community’s priorities and improve overall user experience.