The Housing Ombudsman

The Housing Ombudsman is an independent organization that investigates complaints from tenants and leaseholders about their housing providers, such as landlords or housing associations. Their role is to ensure fair treatment by examining issues like maintenance, communication, or service quality. They provide guidance and, if necessary, make impartial decisions to resolve disputes. The process helps hold housing providers accountable and promotes improvements in the way they serve residents, ensuring that complainants have a clear and fair route to seek help when they experience problems with their housing.