The Golden Triangle (book by Michael Sullivan)

"The Golden Triangle" by Michael Sullivan is a book that explores the interconnected strategies of cost, quality, and delivery in manufacturing and business operations. It explains how managers must balance these three crucial elements, as focusing on one often impacts the others. For example, reducing costs might affect quality or delivery times. Sullivan provides insights and methods to optimize this balance, helping organizations improve efficiency, customer satisfaction, and competitiveness. The book serves as a practical guide for understanding and managing the complexities of production and service processes in a strategic way.