the European Foundation for Quality Management (EFQM) Model

The European Foundation for Quality Management (EFQM) Model is a framework that organizations use to assess and improve their overall performance. It helps companies understand what they do well and where they can enhance, focusing on leadership, strategy, people, processes, and results. By using this model, organizations can develop a balanced approach to achieving excellence, delivering value to customers, employees, and stakeholders. It promotes continuous improvement and innovation, encouraging organizations to adopt best practices and foster a culture of quality across all areas.