The Consumer Rights Directive

The Consumer Rights Directive is a European law that protects buyers when shopping online or in person. It ensures you have clear information about products and services before making a purchase, including prices and main features. You typically have 14 days to cancel or change your mind and return items without penalty. The law also establishes standards for fair trading practices and provides consumers with rights to refunds or repairs if products are faulty or not as described. Overall, it aims to make consumer transactions transparent, fair, and secure across European countries.