The Consumer Ombudsman

The Consumer Ombudsman is an independent organization that helps resolve disputes between consumers and businesses. If you have a complaint about a product or service and can’t reach a satisfactory solution directly, you can contact them. They review the case impartially and provide guidance or suggest solutions to settle the disagreement without going to court. Their goal is to protect consumer rights, promote fair trading, and ensure companies follow the law. Using the Consumer Ombudsman is often a quicker, lower-cost way to resolve complaints compared to formal legal procedures.