The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set out rules to protect consumers when buying goods or services. They require sellers to provide clear, accurate information about products, prices, and terms before purchase. Consumers have a 14-day cooling-off period, allowing them to cancel most online or remote purchases without penalty and get a full refund. Sellers must also inform consumers of any additional fees before purchase. These regulations aim to ensure transparency, fairness, and that consumers can make informed decisions without hidden costs or unfair practices.