The Collection Industry Association

The Collection Industry Association (CIA) is a professional organization that supports companies and individuals involved in debt collection. It sets ethical standards, offers training, and promotes best practices to ensure fair, legal, and respectful interactions with consumers. The CIA aims to improve the industry’s reputation, foster collaboration among members, and ensure adhering to regulations like the Fair Debt Collection Practices Act. Essentially, it helps create a trustworthy environment where debt collection is conducted responsibly and transparently.