The Candidate Experience Framework

The Candidate Experience Framework is a structured approach to understanding and improving how potential job applicants perceive and interact with a company's hiring process. It covers all touchpoints—from how candidates find out about a job, their application journey, communication, interview process, to feedback and onboarding. The goal is to create a positive, efficient, and respectful experience that reflects well on the company, attracts top talent, and encourages candidates to accept offers. Essentially, it ensures the candidate feels valued and informed throughout the process, strengthening the company's reputation and employer brand.