The Black Box of Feedback

The "Black Box of Feedback" refers to the idea that, when we give or receive feedback, the internal process—how thoughts and responses are formulated—is often hidden or unclear. We see the input (comments) and the output (reactions or behavior changes), but not what happens inside our minds as we interpret and decide how to respond. Understanding this "black box" is important because it helps us recognize that feedback is a complex mental process influenced by our experiences, emotions, and biases, which can impact how effectively feedback leads to growth or change.