Telephony Integration

Telephony integration refers to connecting telephone systems with other business tools, such as customer relationship management (CRM) software. This allows users to manage calls, access customer information, and track communication history seamlessly within their existing applications. By integrating telephony, organizations can improve efficiency, enhance customer service, and automate workflows—for example, automatically logging call details or initiating calls directly from a computer. This integration streamlines communication processes, reduces manual work, and provides a unified platform for better management of phone interactions across the organization.