Telecommunicator

A telecommunicator is a trained professional who manages emergency and non-emergency calls for services like police, fire, or medical assistance. They serve as the critical link between people needing help and the responders who provide it. When someone calls, the telecommunicator gathers essential information, assesses the situation, and dispatches the appropriate emergency personnel promptly. They also provide vital instructions and support to callers while coordinating responders to ensure timely and effective aid. Essentially, telecommunicators are the communication hub that helps connect those in need with the appropriate emergency services efficiently and accurately.