Telecommunications relay

A telecommunications relay is an intermediary device or service that facilitates communication between two parties when direct contact isn’t possible or practical. It connects messages from one user, often with specific communication needs (like those with speech or hearing impairments), to a provider that then relays the message to the intended recipient, sometimes translating formats or protocols. Think of it as a bridge that ensures clear, efficient communication across different systems or users, enabling seamless interaction even across distance, technology barriers, or special requirements.