Telecommunications Industry Ombudsman (TIO)

The Telecommunications Industry Ombudsman (TIO) is an independent organization that helps resolve disputes between consumers and telecommunications companies, such as internet, phone, and mobile service providers. If you have a problem that your provider hasn't fixed after trying to resolve directly, you can contact the TIO for assistance. They investigate complaints objectively and work to reach fair solutions without charges. The TIO’s role is to ensure that consumers are treated fairly and to facilitate effective dispute resolution, promoting transparency and accountability within the telecommunications industry.