Telecommunication Relay Services

Telecommunication Relay Services (TRS) are communication systems that enable people with hearing or speech disabilities to connect with others over the phone. Using specialized technology, a trained operator (or relay agent) acts as a bridge, converting spoken words into text or sign language for the deaf or hard-of-hearing person, and vice versa. This allows individuals with different communication needs to have effective and equal phone conversations, ensuring accessible communication for everyone regardless of their abilities.