Techticket

A TechTicket is a formal record used by IT or support teams to document and track technical issues, requests, or problems reported by users. It helps ensure that issues are organized, prioritized, and resolved efficiently. When someone reports a problem, a ticket is created with details about the issue, user information, and actions taken. This system improves accountability and communication, allowing support teams to manage multiple requests effectively and provide timely solutions. Think of it as a digital to-do list that helps support teams stay on top of technical challenges and deliver better service.