technology in service delivery

Technology in service delivery refers to using digital tools and systems to provide services more efficiently and effectively. This includes online platforms, mobile apps, automated processes, and data management that enable businesses to respond quickly, personalize experiences, and improve communication with customers. It helps streamline operations, reduce errors, and offer convenient access to services anytime and anywhere. Overall, technology enhances the way services are designed, delivered, and experienced, leading to better satisfaction and outcomes for both providers and users.