Technology-enhanced Service Delivery

Technology-enhanced service delivery refers to using technology to improve how services are provided to people. This includes tools like apps, websites, and automated systems that make it easier for customers to access services, receive assistance, and interact with providers. For example, online banking allows you to manage your finances conveniently from home, while chatbots on websites can provide instant answers to questions. By integrating technology, organizations can increase efficiency, reduce wait times, and offer more personalized experiences, ultimately leading to better customer satisfaction and improved outcomes.