Technological Innovation in Services

Technological innovation in services refers to the use of new technologies to improve or create services that meet customer needs more effectively. This can include things like mobile apps for easier access to services, artificial intelligence for personalized customer support, or online platforms that connect service providers with users. In service innovation management, this means actively seeking and implementing these technologies to enhance service delivery, boost efficiency, and improve overall customer experiences, ultimately leading to greater satisfaction and competitive advantage in the market.