Taxpayers' Ombudsman

The Taxpayers’ Ombudsman is an independent office that investigates complaints from taxpayers about unfair or poor service from the tax authorities, such as HM Revenue & Customs (HMRC). Their role is to ensure that taxpayers are treated fairly, resolve issues, and improve services by highlighting systemic problems. The Ombudsman does not handle disputes over tax amounts owed but focuses on administrative issues, delays, or errors by the tax agency. Their goal is to provide an impartial, accessible avenue for taxpayers to seek redress and ensure the tax system is transparent and accountable.