Surge Strategy

Surge Strategy involves temporarily increasing resources, staffing, or efforts during peak times or high-demand periods to ensure quality service and avoid overload. For example, hospitals may bring in extra staff during flu season, or a delivery service might add drivers during holiday shopping. The goal is to manage increased workload efficiently by proactively scaling up, then returning to normal levels when demand decreases. This approach helps organizations maintain performance, customer satisfaction, and safety without sustaining those high levels permanently.