support ticketing system

A support ticketing system is a software tool that helps organizations manage and track customer or user issues, questions, or requests. When someone needs assistance, they submit a "ticket," which records their problem and assigns it to the relevant team. The system organizes and prioritizes these tickets, ensuring issues are addressed efficiently and nothing is overlooked. It also allows communication between the support team and the user, providing updates and solutions. Overall, it improves the organization, tracking, and resolution of support inquiries, leading to better service and customer satisfaction.