Student Satisfaction Theory

Student Satisfaction Theory suggests that students' overall contentment with their educational experience depends on how well their expectations are met by the actual services and environment provided by the institution. If their needs for quality teaching, supportive staff, resources, and a positive atmosphere are fulfilled, they tend to be more satisfied. Conversely, unmet expectations can lead to dissatisfaction. The theory emphasizes that understanding and managing students’ expectations and experiences can enhance their satisfaction, which is often linked to better engagement, academic success, and positive word-of-mouth about the institution.