sociotechnical systems theory

Sociotechnical systems theory emphasizes that organizations are composed of two interconnected parts: the social system (people, culture, and work practices) and the technical system (tools, technology, and processes). For optimal performance, both elements must work well together; improvements in technology should consider human needs, skills, and social dynamics, and vice versa. This balance helps create efficient, adaptable, and satisfying workplaces by recognizing that technology alone cannot solve all issues without addressing social factors, and social improvements need to align with technological capabilities.