SLOs (Service Level Objectives)

Service Level Objectives (SLOs) are clear, measurable goals that define the expected level of service a provider commits to delivering to users. They specify key aspects like uptime, response time, or availability, ensuring both service providers and customers have a shared understanding of performance standards. SLOs help monitor and evaluate whether the service meets agreed-upon quality levels, enabling proactive management and continuous improvement. Essentially, they serve as benchmarks to ensure the service remains reliable and meets user needs.