SLA manifesto

An SLA (Service Level Agreement) manifesto is a document that outlines the commitments and standards a service provider agrees to deliver to their clients. It clearly defines expectations for performance, quality, response times, and support, ensuring both parties have a shared understanding of service levels. The manifesto emphasizes transparency, accountability, and continuous improvement, serving as a foundation for trust and effective collaboration. In essence, it’s a formal promise that helps ensure the client receives reliable, consistent service, and provides a basis for measuring and addressing performance issues.