shared services organizations (SSOs)

Shared Services Organizations (SSOs) are specialized units within a company that handle common functions—such as HR, finance, IT, or customer support—for multiple departments or business units. Instead of each unit managing these services separately, they share resources and expertise through the SSO, which streamlines operations, reduces costs, and improves consistency. This centralized approach helps the company be more efficient, allowing individual departments to focus on their core activities while the SSO manages essential support services efficiently.